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信息系統性能效率評估方法
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廣東產(chǎn)品質(zhì)量監督檢驗研究院

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廣東省市場(chǎng)監督管理局科技項目(2022ZZ02)


Evaluation Method of Information System Performance
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    摘要:

    針對當前信息系統性能效率評估模型簡(jiǎn)單、評估結果具有隨機性和模糊性的問(wèn)題,給出一種信息系統性能效率評估方法;分析并繪制信息系統性能效率執行框架圖,構建評估指標,應用改進(jìn)的功效系數法從多層級角度歸一化評估指標的評分,基于權重間的對比性和沖突性,構建綜合多位專(zhuān)家主觀(guān)權重和客觀(guān)權重的多權重組合賦權法,既克服單一專(zhuān)家的主觀(guān)偏向性,又綜合考量主客觀(guān)權重優(yōu)點(diǎn),并采用云模型結合組合賦權權重以自然語(yǔ)言描述性能效率綜合評估結果,克服綜合評估的模糊性與隨機性;最后,將該方法應用于某大型CRM信息系統,結果表明該CRM系統綜合評估等級為適中性能,基本滿(mǎn)足性能效率的要求,該結果與預案評審結果一致,驗證了該方法在性能效率評估中的有效性和適用性。

    Abstract:

    Aiming at the problem that the current evaluation model of information system performance efficiency is simple, and the evaluation results are random and fuzzy, an evaluation method of information system performance efficiency is designed. Analyze and draw the information system performance efficiency execution framework diagram, build evaluation indicators, apply the improved efficiency coefficient method to normalize the evaluation indicator scores from a multi-level perspective, and build a multi weight combination weighting method that combines the subjective weight and objective weight of multiple experts based on the contrast and conflict between weights, which not only overcomes the subjective bias of a single expert, but also comprehensively considers the advantages of subjective and objective weights, The cloud model combined with the combination of weighting weights is used to describe the comprehensive evaluation results of performance efficiency in natural language to overcome the fuzziness and randomness of the comprehensive evaluation; Finally, the method is applied to a large CRM information system, and the results show that the comprehensive evaluation grade of the CRM system is moderate, which basically meets the requirements of performance efficiency. The results are consistent with the plan review results, which verify the effectiveness and applicability of the method in performance efficiency evaluation.

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黃文財,吳新杰,朱曉鵬,鐘遠生.信息系統性能效率評估方法計算機測量與控制[J].,2023,31(8):280-286.

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  • 收稿日期:2022-11-02
  • 最后修改日期:2022-12-12
  • 錄用日期:2022-12-13
  • 在線(xiàn)發(fā)布日期: 2023-08-22
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