基于IP PBX技術(shù)的話(huà)務(wù)系統設計與實(shí)現

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基于IP PBX技術(shù)的話(huà)務(wù)系統設計與實(shí)現
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作者單位:(1.西安郵電大學(xué) 通信與信息工程學(xué)院,西安 710121; ;2.長(cháng)安大學(xué) 信息工程學(xué)院,西安 710061)
作者簡(jiǎn)介:李日財(1990-),男,遼寧大連人,碩士研究生,主要從事軟件工程、物聯(lián)網(wǎng)技術(shù)方向的研究。 黃慶東(1977-),男,陜西西安人,副教授,博士,主要從事陣列信號處理、低復雜度算法方向的研究。[FQ)]
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基金項目:國家自然科學(xué)基金資助項目(61301091,6);陜西省教育廳課題資助項目(11JK0929)。

Design and Implementation of Telephone Traffic System Based on Technology of IP PBX

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(1.School of Telecommunication and Information Engineering, Xi'an University of Posts & Telecommunications, Xi'an 710121,China;2.School of Information Engineering, Chang'an University, Xi'an 710061,China)

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訪(fǎng)問(wèn)統計

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摘要:

針對IP PBX的操作復雜問(wèn)題,提出了一種簡(jiǎn)化IP PBX電話(huà)系統的設計方案；設計了便捷實(shí)現IP PBX的用戶(hù)指定操作的話(huà)務(wù)系統；新系統采用了自定義協(xié)商接口,通過(guò)Telnet通信協(xié)議和IP PBX進(jìn)行通信；采用多線(xiàn)程并行工作方式,將話(huà)務(wù)系統與IP PBX通信采用兩個(gè)線(xiàn)程完成,對酒店的非通信部分采用一個(gè)獨立的線(xiàn)程完成,實(shí)現了通信傳輸與酒店的工作流操作互不干擾；采用Sqlite數據庫存儲通信數據并實(shí)現了對各類(lèi)接收數據進(jìn)行高效處理和解析；完成各類(lèi)短長(cháng)途話(huà)務(wù)接轉控制；實(shí)現客房入住統計和話(huà)務(wù)免打擾等服務(wù)；此話(huà)務(wù)系統可應用于賓館等場(chǎng)所,提高工作效率和服務(wù)水平；此系統目前已在賓館中應用,運行狀況穩定,使用效果良好；簡(jiǎn)化了人工操作流程和復雜度,節約了業(yè)務(wù)時(shí)間,提高工作實(shí)效。

Abstract:

According to IP PBX complex operation problem, a simplified IP PBX phone system design scheme was proposed. The convenient implementation traffic system based on IP PBX in which user specified operation was designed. The custom interface through consultation was adopted in the new system which communicated via Telnet protocol and IP PBX. The multi-thread parallel work method was adopted. The traffic system and IP PBX system was completed by two threads. The part of non communication in the hotel was completed using a separate thread, which realized non interference between the communication transmission and the workflow operations in the hotel. Sqlite database was used to store communication data and all kinds of received data was handled and parsed efficiently. All kinds of short long-distance traffic transportation control were completed.Rooms in statistics and no disturbing traffic service was realized. This traffic system can be applied to hotels and guesthouses, which can improve work efficiency and service level. This system has been applied in the hotel, which has stable operation and well usage result. The procedure of manual operation and complexity is simplified. Business time is saved and work efficiency is improved. 

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李日財,黃慶東,龐勝利,郭茹俠.基于IP PBX技術(shù)的話(huà)務(wù)系統設計與實(shí)現計算機測量與控制[J].,2016,24(2):178-181.

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收稿日期:2015-08-07
最后修改日期:2015-09-08
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在線(xiàn)發(fā)布日期: 2016-07-27
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